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Privacy policy.
What we collect, how we use it, and how you can ask us to correct or delete it.
Last updated 25 September 2026
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- Who we are
- What we collect
- How we collect it
- Why we collect it
- Who we share it with
- Cookies and this website
- Storage outside Australia
- How we store and protect it
- How long we keep it
- Accessing, correcting or deleting your information
- Complaints
- Changes to this policy
- Contact us
1. Who we are
This policy applies to CWH Concrete Construction (ABN 41 700 862 143), a residential concreting business based in Ringwood, Victoria, and to this website at cwhconcrete.com.au. In this policy, "we", "us" and "our" mean CWH Concrete Construction.
We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
2. What we collect
When you request a quote or get in touch, we collect:
- your name;
- your phone number;
- your email address;
- your suburb and, if you go ahead with a quote, the job address;
- the type of work you're asking about;
- when you want the work done and your rough budget; and
- anything else you choose to tell us in the form, over the phone or on site.
If we quote or carry out work for you, we will also hold records about that job: measurements and site notes, photographs of the work (including the base and reinforcement before the pour), quotes, invoices and payment records.
Our web host records your IP address, browser type, the pages requested and the time of each request. It uses this information to run the site and block abuse. We do not use it to identify you.
3. How we collect it
We collect personal information directly from you when you:
- fill in a quote form on this website;
- call, text or email us;
- talk to us during a site visit; or
- engage us to carry out work.
We may receive your details from a builder, landscaper, pool builder or previous customer who refers you to us. We use those details only to contact you about that job.
4. Why we collect it
We use your personal information to:
- respond to your enquiry and arrange a time to look at the job;
- prepare and send you a written quote;
- carry out the work, and deal with councils, suppliers or trades where the job requires it;
- invoice you and keep the tax and business records we're required by law to keep;
- answer questions about work we've already done; and
- where you've asked us to, follow up about a quote you haven't yet decided on.
We do not sell your personal information. We do not rent or trade contact lists.
We'll ask before using photographs of your job in our marketing or on this website. We take job photographs to document the work.
5. Who we share it with
We share personal information when we need to do the work or run the business:
- Our CRM and email providers. Quote requests go to the software we use to manage enquiries.
- Our web host. It stores this website and processes form submissions.
- Suppliers, subcontractors and trades. We share the details they need for your job.
- Your council. We share details when the job involves a crossover, footpath or permit.
- Our accountant and, if needed, our insurer or lawyers.
- A court, regulator or law enforcement agency. We share information when the law requires it.
6. Cookies and this website
This website uses a Google Ads tag to measure which ads lead to enquiries. We do not use Google Analytics, a Meta pixel or session recording.
The tag sets a cookie and sends Google information about your visit, including pages viewed, approximate location, device, browser and IP address. Google may use that to measure our ads and to show you our ads on other websites. Google handles that data under its own privacy policy, not ours.
You can switch off personalised advertising in Google's Ads Settings. You can also block or clear this site's cookies in your browser. You can still use the site and request a quote.
The site also loads fonts from Google Fonts, which means your browser makes a request to Google's servers when a page loads. Google may log that request, including your IP address.
The Google Ads tag does not send the contents of your quote form to Google. We use your enquiry details to contact you and prepare a quote.
7. Storage outside Australia
Our website host and customer relationship management (CRM) provider may store or process information overseas, including in the United States. That means your name, phone number, email address, suburb and enquiry message may be stored on, or accessible from, servers outside Australia.
8. How we store and protect it
We hold personal information electronically, and occasionally on paper (site notes, signed quotes). We take reasonable steps to protect it from misuse, loss and unauthorised access. These include access-controlled accounts, encrypted connections to this website and server-side checks for form spam.
No system is perfectly secure. If a data breach happens that is likely to cause you serious harm, we will tell you and, where the law requires it, the Office of the Australian Information Commissioner.
9. How long we keep it
We keep enquiry and job records for as long as we need them for the work or the law requires. Tax and building records may need to be kept for years after the job is finished. When information is no longer needed and we're not required to keep it, we destroy or de-identify it.
10. Accessing, correcting or deleting your information
You can ask us what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it. Contact us using the details below and we'll respond within a reasonable time.
We may need to keep records of work performed or tax invoices where the law requires it. If we cannot delete a record, we'll explain why.
You can also ask us to stop contacting you at any time. If you've asked us not to follow up on a quote, we'll note that and stop.
11. Complaints
If you think we've mishandled your personal information, contact us and tell us what happened and what you'd like us to do.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or by calling 1300 363 992.
12. Changes to this policy
We may update this policy as the business or this website changes. The version on this page is current. The date at the top shows when we last updated it.
13. Contact us
For anything to do with privacy, or to make a request under section 10:
- Phone
- 0468 063 650
- Based in
- Ringwood, Victoria
Still after a driveway?
Free on-site quote with the build details in writing.
We'll come and measure the job, talk through the finishes, and put a fixed price in writing.